Payments: Payment is due at the time of registration. You may pay using a Visa or Master credit or debit card. If you wish to pay by cash, you must come into our office Monday through Thursday, 7am-5pm. Your registration will not be considered complete until payment is received. IF YOU ARE USING A GIFT CARD FOR PAYMENT, PLEASE CALL OR EMAIL THE OFFICE TO REGISTER. email@example.com or 858-275-2741
Pass Rate: Most students pass the course but there is no guarantee of successful completion. While preparing you for endorsement tests is a function of the course, it is not the primary objective. The goal of the course is to get better, safer motorcyclists on the street and reduce the number of motorcycle related injuries and accidents in California.
Attendance: You must attend all class sessions to successfully complete the course, and for liability reasons, you may not continue on to the next session if you do not successfully complete the previous session. If you do not attend any portion of the course, you will be dropped from that course and placed in a standby status. You will not receive a refund or be automatically rescheduled into another course. It is your responsibility to reschedule, which you can do by calling the office at (858) 275-2741 or email firstname.lastname@example.org.
Cancellation Policy: If you wish to cancel your enrollment, you must do so at least 5 days before the start of your first class session. There will be a $25 processing fee for classes cancelled at any time. There will be a $100 rescheduling fee to cancel or reschedule your class if done within the 5-day window. There will be no refunds issued within 24 hours of your class or once the course is in session. To cancel your class, please call 858-275-2741 or email email@example.com.
Reschedule Policy: If you contact us 5 days before the start of your first class session, we will reschedule your reservation for free. Reschedules made inside the 5-day window before the first classroom session will be subject to a $100 processing fee. To reschedule your class, please call 858-275-2741 or email firstname.lastname@example.org.
Non-Completion: Your instructors are there to ensure your training is safe and enjoyable, with an emphasis on safety. If the instructors feel a student presents a safety hazard to themselves or others, or is not responding to coaching, the student will be dropped from the class. If you do not feel comfortable during the course and want to stop, you may drop yourself from the class. Students who are counseled out or self-drop have 60 days from the start of their course to complete training. A $175 rescheduling fee may be assessed. Refunds are not given in these cases.
Tardiness: Your instructors are required to ensure you receive the full time allotted for your training, so we ask that you arrive to each of your class sessions at least 15-30 minutes prior to the start time to allow time for checking in, gearing up and any paperwork that needs to be completed prior to class. If you are tardy, you will not be allowed to continue and will be responsible for a $175 rescheduling fee.